Announcing the Arrival of the “S-mile" Delivery Robot!

From April 26th, 2019, the Shinjuku Washington Hotel Main will feature a delivery robot called “S-mile!”
The delivery robot is an autonomous travel type robot, capable of entering and exiting elevators from the lobby, and navigating its way to guests’ rooms while avoiding obstacles all on its own. At the Shinjuku Washington Hotel, the delivery robot will be used to deliver any amenities that guests’ requests directly to their rooms.
The delivery robot’s name, “S-mile,” is a play on words, based on the Japanese word mairu (i.e. 参る, pronounced similarly to the “mile” in “smile,” in Japanese), meaning “to come to a guest or customer,” and “smile” (i.e. スマイル), which is what we hope the robot will bring to you during your stay.

[Service Commencement]
Starting from the check-in time on April 26, 2019 (Friday)

[Deliverable Items]
Towels, device chargers, and other room amenities available for rent (planned).

[How Deliveries Work]
1 If you would like a delivery, please call the front desk.
2 S-mile will board the elevator and come to your room on its own.
3 Once S-mile has arrived at your door, it will call the phone in your room.
4 At this point you may open the door to your room to accept your delivery.
5 We would appreciate it if after receiving your delivery you would use the touch screen on S-mile to leave a rating.
6 After making the delivery, S-mile will return to the lobby.
◎ You may on occasion have to wait some time for S-mile to make its way to your room.

S-mile will be standing by on the third floor of the lobby. Feel free to take a photo with him when you come in.

※ This service is only available in the Main Building. S-mile is not available in the Annex Building.

Special Campaigns the Commemorate the Arrival of “S-mile” the Delivery Robot

■ Campaign 1 “Take a Photo with a Delivery Robot! Smile with S-mile!”

Take a picture together with S-mile and upload it on Instagram or other social media with the hashtag “#deliveryrobotsmile” “#shinjukuwashingtonhotel”, then show your post to the staff at the front desk, and immediately get a raffle ticket that is guaranteed to win something. The first prize is a voucher to stay at any hotel run WHG HOTELS anywhere in Japan.
Campaign dates: April 26th (Friday) to May 31st (Friday), 2019

■ Campaign 2 “Robot Express:Japanese Culture”
On the 25th of every month, in order to promote traditional Japanese culture, S-mile will deliver traditional Japanese sweets or small gifts to foreign guests staying at the hotel. The item will change every month and be reflective of the season at the time.
Campaign dates: The 25th of each month from May to December, 2019
Open to: Guests with foreign nationality *Available to the first ten guests who reserve in advance
*Delivery reservations may be made at the concierge desk from 14:00 on the 25th of each month.

■ Campaign 3 Exclusive “Delivery Robot Omotenashi Campaign” for Fujita Kanko Group Members
Show your Fujita Kanko Group member’s card at check-in, and receive a sweet or small gift delivery from S-mile to enjoy traditional Japanese culture.
Open to: Fujita Kanko Group members checking in between 16:00 and 19:00
Period: April 26th to May 31st *Excepting May 25th
*Delivery reservations may be made at the concierge desk.

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Notice regarding our new concierge service.

We will open our concierge service from 1st of September.
Our professional of guide will assist your stay for an attractive land tour, reservation for restaurants, and shopping information etc at 3rd floor in Main building.
We are all looking forward to helping for your wonderful hotel life.
Please feel free to come by concierge desk.

【Business hours】

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