Shinjuku Washington Hotel Main Building
The delivery robot “S-mile!” welcomes you at the lobby!
The delivery robot is an autonomous travel type robot, capable of entering and exiting elevators from the lobby, and navigating its way to guests’ rooms while avoiding obstacles all on its own. At the Shinjuku Washington Hotel, the delivery robot will be used to deliver any amenities that guests’ requests directly to their rooms.
The delivery robot’s name, “S-mile,” is a play on words, based on the Japanese word mairu (i.e. 参る, pronounced similarly to the “mile” in “smile,” in Japanese), meaning “to come to a guest or customer,” and “smile” (i.e. スマイル), which is what we hope the robot will bring to you during your stay.
[Deliverable Items]
Towels, device chargers, and other room amenities available for rent (planned).
[How Deliveries Work]
1 If you would like a delivery, please call the front desk.
2 S-mile will board the elevator and come to your room on its own.
3 Once S-mile has arrived at your door, it will call the phone in your room.
4 At this point you may open the door to your room to accept your delivery.
5 We would appreciate it if after receiving your delivery you would use the touch screen on S-mile to leave a rating.
6 After making the delivery, S-mile will return to the lobby.
◎ You may on occasion have to wait some time for S-mile to make its way to your room.
S-mile will be standing by on the third floor of the lobby. Feel free to take a photo with him when you come in.
※ This service is only available in the Main Building. S-mile is not available in the Annex Building.
