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WHG HOTELS

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Warning about phishing scams

2024/02/01
Warning about phishing scams.
We have confirmed that beginning in August of 2023, multiple mails were sent out by a third party disguising themselves as one of our group hotels. If you receive a mail supposedly from our group hotel(Washington Hotels,Hotel Gracery,Hotel Tavinos,Hotel Fuhita) that seems strange, requests you to reenter reservation numbers, or asks for credit card information, it may redirect you to a phishing site or expose you to illicit access, so please immediately delete the mail without accessing any link or viewing any attachment within it. Under no circumstances will our group hotels request credit card information or payment by email, except for instances in which you have made use of the hotel. We apologize for any concern that may have been caused for you, and request that you continue to remain aware of the possibility of scam mails.

*”Phishing” is the act of sending emails pretending to be another sender, and redirecting the receiver to a false website in order to gather personal information such as credit card numbers, account information (user ID, password, etc.) and other such important details.

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Announcing the Arrival of the “S-mile" Delivery Robot!

Shinjuku Washington Hotel Main Building
The delivery robot “S-mile!” welcomes you at the lobby!

The delivery robot is an autonomous travel type robot, capable of entering and exiting elevators from the lobby, and navigating its way to guests’ rooms while avoiding obstacles all on its own. At the Shinjuku Washington Hotel, the delivery robot will be used to deliver any amenities that guests’ requests directly to their rooms.
The delivery robot’s name, “S-mile,” is a play on words, based on the Japanese word mairu (i.e. 参る, pronounced similarly to the “mile” in “smile,” in Japanese), meaning “to come to a guest or customer,” and “smile” (i.e. スマイル), which is what we hope the robot will bring to you during your stay.

[Deliverable Items]
Towels, device chargers, and other room amenities available for rent (planned).

[How Deliveries Work]
1 If you would like a delivery, please call the front desk.
2 S-mile will board the elevator and come to your room on its own.
3 Once S-mile has arrived at your door, it will call the phone in your room.
4 At this point you may open the door to your room to accept your delivery.
5 We would appreciate it if after receiving your delivery you would use the touch screen on S-mile to leave a rating.
6 After making the delivery, S-mile will return to the lobby.
◎ You may on occasion have to wait some time for S-mile to make its way to your room.

S-mile will be standing by on the third floor of the lobby. Feel free to take a photo with him when you come in.

※ This service is only available in the Main Building. S-mile is not available in the Annex Building.

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